Use of the StayOnDay
These general terms and conditions may be amended from times and apply to the self-booking of hotel rooms for the daylight hours via the StayOnDay online reservation system (System). Through the System, it is possible to book one room at a time only for certain occupancy time. It is possible to make reservations for other dates in addition to the current one. Booking a greater number of rooms for a time other than specified in the StayOnDay information resources, as well as group booking (3 rooms or more) is made via the StayOnDay customer information support service.
Information content and infrastructure of the website pages contents, as well as online hotel room reservation services provided on these pages, through this website are owned, operated and provided by OOO “Gostinichnyje Idei”, and are made available for your personal, non-commercial use only under the conditions set out below.
By accessing, browsing or using the System and/or by making a reservation you acknowledge that you have read, understood and agreed to the terms and conditions described below (including the “Privacy Statement”).
Description of Services
StayOnDay provides an online database through which hotels (or other temporary accommodation places) can advertise rooms for booking.
The visitors of the information resources StayOnDay (website and mobile applications) can book rooms for the daylight hours at special rates.
The duration of the rate validity (the time during which occupancy is possible) for booking is specified in the hotel information and rates (room cost).
By making a reservation through the StayOnDay information resources, you enter into a direct (legally binding) contractual relationship with the hotel in which you book the room. From the moment you make your reservation we solely act as an intermediary between you and the hotel transmitting the details of your reservation to the relevant hotel and sending you a confirmation email (and/or text message) on behalf of the hotel, as well as checking the quality of the services rendered to you.
The information provided to you is based on the information submitted by the hotels. The hotels, and only they, are responsible for the information provided, for availability of the rooms and other information displayed on the StayOnDay information resources.
Relationship with StayOnDay
The occupancy contract is signed between you and the hotel chosen by you at the time of your check-in at the hotel.
Our service is provided to customers absolutely free of charge. StayOnDay does not charge for the work and does not add any additional charges (for making reservations) to the room rate. In addition, StayOnDay does not charge your credit card, as the occupancy payment is made directly at the hotel.
The services are provided only for personal, non-commercial use. Based on this, you cannot re-sell, create external links, use, copy, monitor (for example, with the help of special programs), display, download or reproduce any part of the content or information, software, products or services for any commercial or competitive activity.
Each hotel is always responsible for the accuracy, completeness (correctness) of the provided (descriptive) information (including prices and availability) displayed on the StayOnDay information resources. The StayOnDay information resources are not and should not be regarded as a recommendation or testimonial of the quality, service level or rating of any of the offered hotels.
We cannot guarantee the accuracy, completeness or correctness of all the information about the hotel, and are not responsible for any errors (including explicit and typographical ones), any delays (due to any (temporary and/or partial) breakdown, repair, upgrade or support of our website or some other event), inaccurate, misleading or untrue information or lack of information.
StayOnDay guarantees the quality of hotel service proven by our company specialists and marked as such with a relevant sign.
The hotel is responsible for the availability of the booked room.
Booking, Hotel Services Cost and Order Payment
Booking the rooms or services through the StayOnDay website, as well as the information resources, is possible only if these rooms or services are available.
Standard booking is possible no later than 3 hours before the check-in time.
All prices are specified per room for a specified occupancy period and include VAT and other taxes (subject to change) unless otherwise stated on our web site or in your booking confirmation email.
The duration of the validity of the rate and the room cost is determined by each hotel individually. The cost of the hotel additional services specified on the StayOnDay information resources includes a set of services specified in the hotel description.
The reservations that are made NOT via the StayOnDay website may have different prices.
The payment for the accommodation and services is made directly at the hotel. The StayOnDay information resource solely transfers the data necessary for the reservation to the hotel chosen by you. All additional services purchased at the hotel are paid and provided under the conditions specified by the hotel and the legislation without involving the StayOnDay information resources.
Completing the reservation you agree to receive the email, text message (SMS), telephone voice call with the information on reservation, the survey on quality of services, or other information.
Your personal data is used to provide the confirmation of your reservation and to contact you if necessary.
Sometimes lower rates for a certain period of stay in the hotel (special offers) are available on our StayOnDay website. However, such offered by the hotel rates may have special restrictions and rules, for instance, in case of cancellation. To become familiar with these rules, please be sure to check the detailed description of the room and the rate prior to booking.
The currency converter is provided on the StayOnDay information resource only for informational purposes and should not be relied upon as accurate: real prices may be different.
Change and Cancellation of the Order
By making a reservation at the hotel, you accept and agree with the order cancellation procedure, the rules in case of not checking-in, and with all the additional terms, conditions and rules (of hotel services provision) of the hotel. That includes the services and/or products offered by the hotel (terms and conditions of hotel services can be received at the relevant hotel).
The general cancellation policy and actions in case of not checking-in are provided on our website at the hotel page (or in the specific rate description) during the room reservation process and in the booking confirmation email.
Please note that certain rates or special offers are not subject to cancellation or change. We recommend that you carefully read the description of the specific room and rate, as well as specific conditions prior to making your reservation.
If you wish to view, change or cancel your reservation, please refer to the confirmation email and follow the instructions described there. Please keep in mind that you may be charged for the order cancellation in accordance with the hotel rules on cancellation and not checking-in.
Completing the reservation you agree to receive the email (text message (SMS) and/or telephone voice notification), that will contain the information about the hotel location, as well as special information and offers (including third parties offers, the information in which you have expressed interest) related to your booking as well as the e-mail (and/or short message (SMS) that can be sent to you after your stay at the hotel inviting you to complete the review form. Except for the confirmation email and other electronic messages (or short message ( SMS) and/or telephone voice message) to receive which you gave your consent in advance we will not send you any further (solicited or unsolicited) notifications, emails or messages, unless you specifically give your consent to receive them.
Upon cancellation the reservation, a cancellation number is given. It is also a cancellation confirmation, so it must be saved.
The StayOnDay information resources shall comply with the current legislation on personal data protection. StayOnDay processes and uses the personal data received from the customers only if there is the customer consent or a legal regulation that allows data processing. Only the data that is necessary for StayOnDay services provision, information resources use and rendering the services provided by the information resources, or the data, the use of which is permitted by law, is subject to processing or use.
However, we reserve the right to disclose your personal data to our affiliated companies (or the group companies), including our employees and employees of our affiliated companies (or the group companies), as well as our authorised agents and representatives, who have access to this information with our permission and who need to know or have access to this information to provide to you services (including customer support services and internal (audit/regulatory) inspection).
Upon receipt of your email address and cell (mobile) phone number by StayOnDay in the framework of the completed reservation these address and number can be used to advertise the services of the StayOnDay information resources. You can choose not to receive advertising at any time by sending a standard e-mail to email@example.com
Relevant advertising messages can be sent to you whether you are subscribed to receive newsletters (and/or special offers) or not.
Limitation of Liability
According to the limitations, set out in these general terms and conditions within the boundaries outlined in the legislation, we shall only be liable for direct damages actually suffered, paid or caused due to actual non-performance of our obligations at the time of our rendering the services within the total cost of your reservation as set out in the booking confirmation email (for one event or series of related events).
However our company, directors, representatives, employees, partners, affiliated companies, distributors, agents, and other companies or persons involved in creating, sponsoring, promoting or other activity aimed at supporting StayOnDay information resources and information content are not liable within the boundaries designated by the legislation for:
-any punitive, indirect or consequential loss or damage, any loss of products, profits, revenue, contract, loss or damage to goodwill or reputation, and non-satisfaction of a claim for damages;
- any inaccuracy related to the hotel information (including the one of descriptive nature, cost, room availability) provided on our information resources;
- services and/or products offered by the hotel;
-any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by and occurred in connection with or as a result of the use, inability to use or delay in the StayOnDay information resources work;
-any personal injury, death, property damage, or other (direct, indirect, consequential or punitive) losses or damages, incurred or paid by you due to (legal) acts, errors, breaches, (gross) negligence, wilful wrongful acts, omissions, non-performance, misinterpretation, non-compliance with tort liability or direct debt (in whole or in part) by the hotel (its employees, directors, officials, agents, representatives or affiliated companies), including any (partial) cancellation, overbooking, strike, force majeure circumstances or any other event beyond control.
Unless specified otherwise, all the software necessary for the provision of services and/or used by the StayOnDay information resources and intellectual property rights (including copyright) belong to the company OOO “Gostinichnyje Idei”, its suppliers or providers.
The name «StayOnDay», as well as all trademarks, logos, and all the graphic symbols that are displayed on the StayOnDay website and information resources are the property of OOO “Gostinichnyje Idei” or third parties. The content of the information resource belongs exclusively to OOO “Gostinichnyje Idei” unless the ownership of a third party is expressly stated.
Within the limits indicated by the legislation these General Terms and Conditions of the use and the provision of our services shall be governed by and interpreted in accordance with the Russian legislation.
If any provision of these General Terms and Conditions is or becomes invalid, unenforceable or will cease to be binding, all other provisions of these General Terms and Conditions of use shall apply. In this case, an invalid condition should, however, be fully respected in accordance with applicable law, and you have to comply with this condition despite its invalidity, the absence of its legal or binding force, given the content and purpose of these provisions and conditions of use.
The links to websites of other companies (third party suppliers) on the websites www.stayonday.ru/www.stayonday.com are provided only for the convenience of the customers. You refer to the third-party website with the help of the link on the websites www.stayonday.ru/www.stayonday.com at your own risk.
We cannot control the content of the third parties websites. Therefore, we are not responsible for the content of such third-party websites. Permanent monitoring of the content on the pages, the transition to which occurred with the help of the links, is not allowed without the evidence of the offense. If we become aware of such violations, we will immediately remove such links.